Legal

Privacy Policy

Last updated: July 29, 2026. This policy explains how OTPKart collects, uses, and protects your personal information when you use our service.

Your privacy matters to us. We only collect the information needed to provide our SMS verification service and never sell your data to third parties.

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, and optionally your Telegram username. This information is used to identify your account and communicate with you.

Payment Information

We do not store your payment card details. Payments are processed securely by third-party payment gateways (Cashfree, SmartUPI). We only store the transaction reference ID and payment status for record-keeping.

Usage Data

We automatically collect information about how you use our service, including the services you purchase, order history, IP addresses for security purposes, and browser/device information.

SMS Order Data

We temporarily store details related to your SMS verification orders (phone numbers, OTP codes, service names) as part of providing the service. Completed order data is retained for billing and dispute resolution purposes.

2. How We Use Your Information

To provide and improve our SMS verification service
To process your payments and manage your wallet balance
To send you important account notifications and security alerts
To detect, prevent, and respond to fraud or abuse
To comply with legal obligations
To respond to your support requests
To analyse service usage and improve performance (anonymised data)

3. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We share data only in the following limited circumstances:

Service Providers

We share necessary information with our SMS number providers and payment processors solely for the purpose of delivering the service you requested.

Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or to protect the rights and safety of OTPKart and its users.

4. Data Retention

We retain your account information for as long as your account is active. Transactional records are kept for up to 3 years for accounting and compliance purposes. You can request deletion of your account and associated data at any time by contacting support.

5. Security

We implement industry-standard security measures including encrypted connections (HTTPS/TLS), password hashing, and access controls to protect your data. However, no method of transmission over the internet is 100% secure.

6. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences (such as dark/light mode), and improve service performance. See our Cookie Policy for full details.

7. Your Rights

You have the right to access, update, or delete your personal information at any time. To exercise these rights, contact us at support@otpkart.shop. We will respond within 30 days.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website. Continued use of our service after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us: